Webcast: Are You Achieving Maximum Value From Your Shared Services and Outsourcing Relationships? Date: Thursday, November 13th, 2008 Full Details: 11:00 am – 12:00 pm EST

Energy & Utilities

Outsourcing Lessons Learned in the Utility Market Password: utility

Finance & Accounting

The Evolution of Shared Services: From Transaction Processing to Decision Support Password: No password required

Human Resources

	Report from the HRO Frontlines – Hosted by Human Resource Executive Password: No password required
	HR Shared Services & Outsourcing in the Public Sector: Results of Survey Research Password: ipma
	Public Sector Human Capital Management: Its Current State, Future Development and Alternative HR Delivery Strategies Password: capital

Information Technology

	City of Minneapolis Case Study - 2nd Generation Outsourcing in the Public Sector Password: outsourcing
	Understanding the Role and Importance of Information Technology to Business Process Outsourcing Success (2008 Update to “The Role of Enterprise Software in Business Process Outsourcing” Webcast) Presenter: Stan Lepeak – Managing Director, Research - EquaTerra Password: technology
	The Role of Enterprise Software in Business Process Outsourcing (2007 Update to “Buying Patterns for ERP in BPO” Webcast) Password: erp

Public Sector

	Public Sector HR: Strategic Asset or Necessary Cost Center? Guest panelists: Naomi Wyatt - Commonwealth of Pennsylvania and Donald Packham - Federal Bureau of Investigation. Password: strategy
	Complimentary Webinar: IT, Business, and Mission Support Services Service Provider Pulse Survey Results 2Q08 Password: pulse
	City of Minneapolis Case Study - 2nd Generation Outsourcing in the Public Sector Password: outsourcing
	Glenn Davidson on Federal HR services
	Webcast: Recruitment and Selection - Results of the IPMA-HR and EquaTerra Public Sector Survey
	HR Shared Services & Outsourcing in the Public Sector: Results of Survey Research Password: ipma
	Public Sector Human Capital Management: Its Current State, Future Development and Alternative HR Delivery Strategies Password: capital

Outsourcing Management

	Good Governance Can Pay for Itself: Presentation A webcast done in partnership with The Outsourcing Institute
	Webcast: Restructuring Outsourcing Agreements – Teleconference Recording; Presentation: Looks at the nature and cause of misaligned outsourcing relationships and recommends approaches to address the deficiencies
	Advisor Commentary on BPO Powered by Oracle (15 min.) August 28, 2007 — Live with Fred Hear Lowell Williams, Executive Director for Global Human Resources Outsourcing at EquaTerra and Russell Handley, Director Oracle BPO Marketing speak with Fred about current trends in Business Process Outsourcing, the relevance of Oracle's BPO entry into the space, and finally what customers and providers should be thinking about.
	Maximizing the Return on Your Outsourcing Relationship:  An Introduction to Governance Healthcheck Password: ghc
	Lessons Learned from the Outsourcing Front Lines Password: round
	Outsourcing: How to Assess, Diagnose and/or Restructure your Relationship Password: relationship
	BPO Customer Satisfaction Survey Findings: What Customers Want in a Maturing BPO Market Password: bpo
	Outsourcing Management Trends, Techniques and Tools Password: omtrends
	Delivering Services via Business Process Outsourcing: Make or Break Strategies and "How-To's" for Business Transformation Password: roundtable
	E. I. DuPont de Nemours & Company and the Value of Outsourcing Governance: Observations, Lessons Learned and Success Factors Password: dupont

Supply Chain

	Procurement Outsourcing: Value, Strategies & Case Studies Dial-in information provided within the document
	Strategic Sourcing of Marketing Expense -Are the Rewards Worth the Risk?  Real Case Histories (From People Who have Done It Successfully) Password: marketing

Pulse Survey Results

	EquaTerra 2nd Quarter 2008 BPO & ITO Pulse Survey Password: pulse
	EquaTerra 1st Quarter 2008 BPO & ITO Pulse Survey Password: pulse
	EquaTerra 4th Quarter 2007 BPO & ITO Pulse Survey Password: pulse
	EquaTerra 3rd Quarter 2007 BPO & ITO Pulse Survey Password: pulse
	EquaTerra 2nd Quarter 2007 BPO & ITO Pulse Survey
	EquaTerra 1st Quarter 2007 BPO & ITO Pulse Survey Password: pulse